How can I get invoices for trips paid for with a card or a Vía-T transponder?

Enter our User Portal and fill out the form: invoice

What is the number of my Via-T transponder?

In order to request an invoice or query trips made with your device, you need to know its number. The number is printed on the back of your Via-T transponder and on the original contract you signed. The number has 16 digits, including the expiration date.

If the institution that supplied my transponder is not a bank (e.g. Bip&Drive, SolRed, RESSA, Pagatelia, H24), how do I get invoices?

Each supplier manages its own clients’ invoices; contact the company from which you acquired the device.

What are the advantages of registering in the User Portal?

You will have access to full details of your monthly usage, discounts, invoices and proof of transit.

Can I get my invoices without being registered in the User Portal?

If you would like us to send your invoices by email, just fill in the request form, indicating also that you do not want to register in the User Portal. We’ll send you the invoices. Nevertheless, bear in mind that you can only get details of discounts and special promotions in the User Portal.

How do I change my password?

You can do this in the Change Password section in the User Portal. If you have any difficulties changing your password, send an email to [email protected].

How can I request a receipt for a trip that I paid for with a card or a Via-T transponder?

Register in the User Portal and you will have access to all the documentation about your trips.

Do I have to be registered in order to get discounts?

Our discounts are applied automatically to your card or Via-T transponder.

Check out our discount policy in the section on Prices and Discounts.

What discounts can I get?

Visit our Prices and Discounts section — don’t miss out!

How do I fix an error, for example mis-classification, double billing, card failure, or if I want to change my billing details?

Enter the User Portal and fill out the form in the Other Information area; our team will contact you shortly to resolve the issue.

How can I get a list of the trips I paid for with my card or transponder?

Fill in the Other Information form in the User Portal, indicating your card or transponder number and the period to which your request refers.