1) Do you use the Toll
Road?
Frequently
Occasionally
Never
2) Which route do you
use habitually?
Málaga-Marbella
Marbella-Estepona
Estepona-Guadiaro
3) (a) Do you use the
Resting Areas?
YES
NO
(b)
What do you think about them?
4) (a) Do you use the
Service Areas?
YES
NO
(b)
What do you think about them?
5) (a) Do you think the Toll Road
is a good alternative to N-340 road?
YES
NO
(b)
Please, briefly explain the reasons for your answer
6) Do you know the means
of payment you can use in the Toll Road?
7) Which mean of payment
do you use in the Toll Road?
Cash
Credit Card
TAG
8) Did you know that
in every Toll Station you have specific lanes to pay with credit
card?
YES
NO
9) If so, do you use
them frequently?
YES
NO
10) Do you know the Toll
Road has two fares, special fare & normal fare?
YES
NO
11) Do you know the periods
of time in which each fare applies?
YES
NO
12) Do you know that
you can receive significant discounts by always using the same
means of payment (TAG or credit card)?
YES
NO
13) Do you know
that with every barrier pass you make, you become eligible for
discounts of up to 50% ?
YES
NO
14) Do you know that
"frequent users" pay the normal fare all year-round?
YES
NO
15) Can you quantify
the following aspects? (1 very bad,
2 bad, 3 average, 4 good, 5 very good).
Safety
Speed
Quality service
Price
Signals
Road condition
Mechanical assistance
Customer Service at Toll Booths
Access roads
16) On a scale of 1 to
9 (one being the highest), please indicate the level of importance
the use of the Toll Road has for you?
Safety
Speed
Quality service
Price
Signals
Road condition
Break down assistance
Customer Service at Toll Booths
Access roads